Cancellation & Refund Policy
What happens if your plans change.
Cancelling your booking
14 days or more before arrival
Cancel and you are refunded in full. Nothing is kept.
Less than 14 days before arrival
The full price of the stay is charged and no refund is given. The same applies if you do not arrive, or if you leave before your last booked night.
What this covers
This applies to every villa booked directly with ZenCoco, on this site or through us. A stay booked through another travel site is governed by that site's own policy instead.
How to cancel
Message us on WhatsApp with the name the booking is under and the arrival date. The cancellation counts from the moment your message reaches us, in local time in Thailand.
How refunds are paid
A refund goes back to the same card that paid, in Thai Baht, the currency the booking was charged in. Allow up to 30 days from the day we confirm the cancellation. Your bank may add a few days of its own, and if your card is billed in another currency, your bank's exchange rate on the day of the refund decides the final amount you see.
Changing your dates
Moving a booking to different dates is treated as a cancellation followed by a new booking, under the same rules above. Ask us first, and if the villa is free we will do our best to make the change without a cancellation.
If we have to cancel
If we cannot host you for any reason, you are refunded in full, whatever the date. Where we can, we will offer you another of our villas for the same dates first.
Last updated: 27 August 2026